Spescom DataVoice, a subsidiary of the Spescom Group, delivers cutting-edge recording technology to a large variety of business sectors. If you need voice transaction management, be it for a 10 seat Contact Centre or for the internationally distributed divisions of your enterprise, we are the people to talk to.

DataVoice products - deployed in over 60 countries around the globe - emanate from a vibrant company comprised of a team of the leading professionals in the voice transaction recording arena. 

Finalist in the ContactCentreWorld.com Top 100 in the World Awards 2008: Best Technology Innovation - Vendor Solution

For more information on how we can provide return on investment for your business, contact us via e-mail or go to the Contact Us page for full details.

Record, manage, re-create and analyse voice transactions

DataVoice systems capture, manage and re-create the crucial information that is an essential part of a business' daily contact with its customers and other companies to ensure the quality of customer interaction, for legal purposes and in support of business processes. 

What is even more exciting about the technology’s capabilities is the 4^th dimension – Speech analysis.

Spescom DataVoice has been involved in speech analysis research and development for more than 15 years. This wealth of experience has enabled the production of refined speaker and word recognition applications that enhance the value of existing solutions.

DataVoice solutions are designed to satisfy transaction recording requirements in organisations such as Contact Centres, Trade Floors, Emergency Services, Utilities and Government.

History

Spescom DataVoice - the 20th and 21st century home of voice technology development - added to the evolution of the industry with the following world firsts:

World's first:

• Digital Voice recorder
• Voice over IP recorder
• Installed speaker verification system
• First demonstration of hosted recording services

Spescom DataVoice has been developing flexible communications recording solutions since 1989. The first 100% digital recorder was installed in 1990. In 1994 DataVoice produced a second-generation system capable of recording E1/T1 telecommunication lines and in 1997 a third generation product was released, capable of supporting up to 240 telephone extensions per platform.

• Impressive track record with worldwide installations, future-proofed for features and development and backed by a strategic roadmap
• Deep and significant technical competence
• Mission-critical Liability/Compliance recording
• Rapid high-tech customisation flexibility
• Direct Touch Customer Support (remote specialist support, on-site development support)
• Extensive range of products to suit ever-growing industry requirements
• One-stop Shop for Liability Recording, Screen Recording, Performance Management and Speech Analytics
• Rugged appliance-based platform that can be deployed in the most demanding environments
• Cost-effective solutions
• Strong technical partnerships with telephony manufacturers
• Open technology allowing for seamless integration with existing business processes
• Bulk recording capabilities
• Fraud prevention
• Feature rich product and world leading technology designed to grow with your business

Spescom DataVoice is looking to extend our partner network and are actively seeking resellers of our world class technology. Click the image to learn more.

Solutions

• Voice recording 
• Voice over IP recording
• Screen recording 
• Speech analysis 
• Performance Management
• Distributed Solutions Framework
• Business Application Integration